pub888 Privacy Policy

1 Introduction

pub888 is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use any of our gaming services.

By registering an account on pub888, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. If you do not agree, please do not proceed with registration.

This policy applies to all users of the pub888 platform, including registered members, visitors, and anyone who contacts our support team. It covers all services we offer — from casino games and live dealer tables to sports betting, eBingo, and VIP features.

2 Information We Collect

We collect personal information directly from you during registration and account use, and automatically through your interactions with the platform. The types of data we collect include:

• Registration information: Your full name, date of birth, email address, and mobile number when you create an account.
• Identity verification documents: A valid government-issued ID and proof of address, collected as part of our KYC process to confirm your identity and age.
• Financial information: Details of your registered payment method — such as bank account or e-wallet reference — used for processing deposits and withdrawals in Philippine Peso. We do not store full payment card numbers.
• Technical and device data: IP address, browser version, operating system, device type, and session identifiers collected automatically when you access the platform.
• Gameplay and transaction history: Records of bets placed, games played, amounts wagered, and deposits or withdrawals made on your account.
• Communications: Records of messages, emails, or chat interactions with our support team.

3 How We Use Your Information

pub888 uses the information we collect for the following purposes:

• Account management: To create, verify, and maintain your pub888 account.
• Identity and age verification: To confirm that you meet the 21+ age requirement and that the information you provided is accurate.
• Transaction processing: To handle deposits and withdrawals in PHP through your registered payment channels.
• Platform security: To detect and prevent fraud, money laundering, multi-accounting, and other prohibited activities.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to apply limits or interventions where appropriate.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional updates about relevant offers.
• Platform improvement: To understand how members use pub888 and to improve the design, features, and overall experience of the platform.

We do not use your personal information for automated profiling that produces legal or similarly significant effects without human review.

4 Sharing Your Information

pub888 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist with payment processing, identity verification, fraud detection, or platform infrastructure. These partners are contractually bound to keep your data confidential and use it only for the services they provide to pub888.
• Legal obligations: Where we are required by applicable law, court order, or regulatory authority to disclose information, we will comply with such requirements.
• Fraud and security investigations: Where there is a credible suspicion of fraud, money laundering, or other illegal activity, relevant information may be shared with appropriate authorities or partner compliance systems.
• Business transfers: In the event of a merger, acquisition, or restructure involving pub888, your data may be transferred as part of that transaction. You will be notified of any material change in how your data is handled.

In all cases, data sharing is limited to what is strictly necessary and governed by appropriate data protection agreements.

5 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable legal and compliance obligations. Specifically:

• Account information and transaction records are retained while your account is active and for a defined period after closure to meet legal retention requirements.
• Identity verification documents are retained for the minimum period required under applicable KYC and anti-money laundering frameworks.
• Communications and support records are kept for a period sufficient to resolve any outstanding disputes or complaints.
• Technical logs and session data are retained for a shorter period in line with their operational purpose.

When data is no longer required, it is deleted or anonymised in a secure manner.

6 How We Protect Your Data

pub888 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Only authorised staff with a legitimate business need can access personal data. Access is logged and reviewed regularly.
• OTP and two-factor authentication: Login and sensitive account actions are protected by OTP verification sent to your registered mobile number or email.
• Secure data storage: Personal information is stored on secured servers with appropriate physical and logical access restrictions.
• Ongoing monitoring: Our systems are monitored for unusual activity, and we conduct periodic reviews of our security practices.

7 Cookies and Tracking

pub888 uses cookies and similar technologies to operate the platform, remember your preferences, and understand how members interact with our site. Types of cookies we use include:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens, and basic site navigation. They cannot be switched off.
• Performance cookies: Help us understand which pages are visited most, how long sessions last, and where errors occur. This information is used in aggregate and does not identify individual users.
• Functional cookies: Remember your preferences such as language settings and display options to make your experience more consistent.

Most browsers allow you to control or delete cookies through your settings. Blocking essential cookies may affect your ability to log in or use certain features of pub888. We do not use cookies to serve third-party advertising.

8 Your Rights

As a pub888 member, you have rights regarding your personal data. You may contact us to exercise any of the following:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Ask us to correct any inaccurate or incomplete information on your account.
• Right to deletion: Request that we delete your personal data, subject to our legal retention obligations.
• Right to restriction: Ask us to limit how we use your data in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time.

To exercise any of these rights, contact our support team at the details provided in the Contact section below. We will respond within a reasonable timeframe and will not discriminate against you for making a request.

9 Protection of Minors

pub888 is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. Age verification is a required step before any real-money activity is permitted on the platform.

If we discover that an account has been created by someone under the legal age, the account will be closed immediately and any personal data associated with it will be handled in accordance with applicable legal requirements. If you believe a minor has created an account on pub888, please contact us immediately.

10 Changes to This Policy

pub888 may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. When we make changes, the revised version will be published on this page with an updated date at the top.

For significant changes that affect how your data is used, we will make reasonable efforts to notify registered members via email or an on-platform notice. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the pub888 platform following any update to this policy constitutes your acceptance of the revised terms.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please get in touch with us:

• Email: [email protected] (plain text enquiries only — do not send sensitive documents by email without prior instruction)
• FAQ: Visit our FAQ page for quick answers to common privacy and account questions

Our support team is available around the clock and will handle all privacy-related requests with care and confidentiality.